experience...



customer service and sales operations...
  • Experienced in relationship management and knowledgeable in the principles and processes used to create a great customer experience -- including needs assessment, meeting quality standards, and evaluation of customer satisfaction.
  • Adept at developing and deploying effective service delivery, call center, and quality control strategies.
  • Supported sales efforts by performing competitive research, lead generation, lead nurturing, and management of the revenue cycle, and sales pipeline.

crm data...
  • Salesforce Administrator on both Professional and Enterprise editions, used for managing standard user profiles, manually configuring and mapping custom fields, handling bulk data migration, maintaining page layouts, configuring dashboards related to performance metrics, creating custom reports, customizing profile specific view screens, and installing applications from the App-Exchange.
  • Solid understanding of data management and knowledgeable in best-practices for importing, de-duplicating, merging, converting, and cleaning-up data and records across leads, contacts, accounts, campaigns, and custom objects.

software and apps...
  • Expert level, advanced knowledge of efficient methods for using functions of MS Word, Excel, Outlook, and PowerPoint -- including the writing, utilization, and testing of macros to increase productivity;
  • Arranges data using pivot tables, advanced complex formulas for cell reference, vlookup, concatenate functionality, and if/then statements.
  • Skilled with Adobe Photoshop design software and various Android mobile/tablet applications.

tech support...
  • Experienced with performing desktop support, general trouble shooting of software and hardware failures, and identifying network problems when related to work station configurations including hardware installations, registry repairs, software configuration changes, and regular maintenance in Microsoft Windows environments.

marketing...
  • Maintains active independent relationships with affiliate marketing services as a publisher.
  • Knowledgeable with current web technologies, internet marketing trends, cloud services, email campaigns, and SAaS products;
  • Familiar with interactive dashboards used by online publishers, advertisers, and in e-commerce to analyze key metrics, optimize campaigns, and develop solutions to reduce barriers and increase conversion rates.